Ric
A. Kostner
email@rakwebdesign.com
http://www.rakwebdesign.com
ric@hirdandkostner.com
http://www.hirdandkostner.com
telephone. 425.296.6186
mobile.
785.218.2077
fax. 866.510.8708
745 N 1550 Road
Lawrence, Kansas 66049
24025 Bothell Everett Highway
Bothell, Washington 98021
-Ten years experience in training development
and design, including Audiovisual Production, Photography and Industrial Television
Production. Responsibilities have included supervision of as many as 20 people
on projects that range from simple to complex.
-Completed a postgraduate degree that includes interactive Web and Visual
Communication.
-I can direct and produce in a multi-lingual environment that includes English,
Spanish and German.
-I take pride in producing non-literal translations that capture the essence
and meaning which reflect the true purpose and intention.
-The vast experience in several areas is my plus, I continue developing a
career in the Computer, Services and Training Industries in the Web/Internet/Training
Management areas, in a bilingual intense environment, where my experience
is most effectively be used.
-As a Web Designer (Bilingual), I have mastered my communications and teamwork
skills.
-I have designed, developed, implemented procedures and created material for
web sites, training and procedures manuals, also worked forming/creating teams
for the design and development of several photographic, audiovisual, television
and graphic productions.
My Internet experience includes:
-Setting up sites uploading downloading, testing, some e-commerce experience
and some understanding of ASP (worked as part of a team producing e-malls
for Entel, the largest ISP of Chile with more than 1,000,000 accounts).
-In the Web Design area, I have designed, produced and written several sites
in Spanish and in English using Adobe and Macromedia software such as Photoshop,
Illustrator, Freehand, Fireworks, Dreamweaver, Dreamweaver UltraDev, Flash,
Courseware (for CBT/CBI), all in Windows OS up to Windows 2000 Server and
Windows XP Professional. Can gain expertise in any software with further self
instruction.
-Desktop software, all Office software and Adobe Framemaker, Pagemaker, Acrobat
-Purchasing, receiving, inventory control and distribution, Capital equipment
evaluation and purchasing
-Lighting set up, scouting logistics
-Expertise in computerized management of materials, spreadsheets, databases
and word-processing projects
-Expertise in graphic and Internet software environments under Windows
-Computer maintenance
-Photographic, Industrial Television processes
-As a Director, designed and implemented a system to manage and reorganize
two Cooperatives with wore than 2400 Associates and 100 Employees. President
of both Cooperatives for four and a half years, one of the Cooperatives was
in bankruptcy, during this period and in less than 10 months I was able to
turn around the organization to make it profitable, by reorganization and
introducing / utilizing both new human and better technological resources.
-Bilingual Information Specialist, Call Center in both English and Spanish.
Summary of qualifications
Computer hardware and software systems
Desktop software applications
Hardware systems engineering
Project management, Group management
Quality Control process development
Training, procedural documentation and technical writing
Web design, Graphic Design, Photography, Television
Employment history
Hird and Kostner LLC
Manager
Photography, Graphic Design, Web Design.
As co-owner I am involved in all the aspects of the Creative and Production processes.
Pearson Government Solutions
Call Center Supervisor.
Answer a broad variety of questions and give resolution to problems involving
students and parents applying for Federal Student Aid to attend post secondary
education.
Maintain and update FSAIC information for employees.
Manage, supervise, train, monitor activities and performance of up to 40 employees
on my team and under my supervision.
Maintain, update, support and inform Peers, Employees and upper Management
in the Call Center's daily activities .
Provide FSAIC, FOTW supervisor support.
Omnet LLC
Consultant, Manager.
Performance consulting, process and project management.
Responsibilities as a Consultant, Contractor or Manager include Web design
and content production, computer hardware system installation, networking,
software systems and applications support (Windows, web servers, desktop applications,
graphic applications, QuickBooks).
Technical assistance, evaluation, design, development and training for a surveillance
system at their plant.
Provide know how and technical assistance in Employee / Management relations.
Resolved security and employee relation problems, improving general work environment
and morale.
Technical assistance and support, quality control, process analysis, database
management and support personnel training. Provide expert and in depth technical
assistance and support for stabilizing the production environment at the onset
of upgrading their OS platforms. Analyzed, designed, developed and documented
procedural concepts for the operation, maintenance of software and optimization
of production, while maintaining, enhancing and improving quality and performance.
RAKwebDesign
Consultant, Computer Hardware and Software, Trainer, Graphic Design.
Responsible in maintaining operating systems under Windows NT, 98 and 2000
and specifically providing software solutions that optimize productivity and
enhance communications.
Worked with an engineering team to devise and maintain a Hardware Inventory
and Consumable Material Inventory created a strategy for e-commerce Virtual
Malls, as a Consultant coordinated capital equipment procurement, evaluation
and purchasing.
Melado Generación,
SA Linares, Chile
President, Project Engineer, Technical Consultant and Negotiator.
Computer and systems maintenance. Technical Consultant and Negotiator. Lead
Technical Project Consultant that assembled a team of Civil and Electrical
Engineers for the Design and Engineering of five Hydroelectric plants.
Asociación Canal del
Melado Linares, Chile
Technical Consultant Engineer, last four and one half years as President.
Design and implementation of Radio Communication Networks and Computer Hardware,
Software and Training.
Consultant Engineer in charge for the design and implementation of a Computerized
management system for the handling of materials, spreadsheets, databases and
word-processing for a 280mile long irrigation canal.
Developed the training and procedures manuals and directed its implementation.
Created and directed the development of operations procedures and job descriptions
for all employees.
Designed and implemented a system of reorganization for financially distressed
companies, utilizing both human and technological resources.
Las Puertas de Rabones Colbún,
Chile
General Production Manager.
In charge of Designing, Managing and Maintaining a Computerized record keeping
system in all areas of Production
Hampton Trading Company Atlanta,
GA
President
Created the Corporation, specializing in the Import and Export of Computer
Hardware and Software, this Company was sold in 1991. Created the system for
purchasing, inventory control and distribution.
Norfolk Southern Atlanta, GA
Training Officer, Audiovisual Media Center.
Operated all computerized production, editing, and distribution equipment
and provided consultation or instruction in proper equipment operation to
ensure effective, timely presentation, and creative utilization of hardware
and software.
Managed, designed, developed, recommended and Administered, cost effective
audiovisual, training and communication programs that increase the knowledge
and/or influence behavior, resulting in improved performance.
Developed training and procedures manuals.
Southern Railway Washington,
DC
Assistant Training Officer and other positions.
Coordinated and executed the development, production, implementation, and
validation of audiovisual programs.
Interpersonal skills
Ability to work in an enterprising environment, creating and integrating strategic plans and communicate to peers new programs effectively. Capable of leading teams emphasizing improved performance and excellence in production.
Studies
Universidad de Chile Santiago,
Chile
BA Design
Metropolitan University of Technology
MA Communications
Other studies
Clayton College, Atlanta, GA. Business
Writing
Convergence Computer Corp., CA. Advanced Computer Editing
Indiana University, Bloomington, IN. Audiovisual and Effective Communications
University of New York, Buffalo, NY. CPSI Creative Problem Solving
Latest Publication
Development of Modules for Instruction, 2002
Languages
English, Spanish, German
Community and Volunteer activities
Ham Operator class General.
Finish Line Interpreter Atlanta Peach Race of 4th of July.
Provided assistance and guidance to foreigners on Immigration matters.
Helped for several years at United Way.
Awards received
Merit in Production.
Excellence in Audiovisual Production.
Consistent Excellence in Production.
Excellence in Scriptwriting.